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Our Team

David Downard

1968-2019, Founder

David Downard was born in Springfield, Tennessee; when he was just 12, years old, he lost his father and was raised by his grandparents. Social Security stepped in and awarded the young Downard benefits, helping with costs through the remainder of his childhood. He credited his success, in part, to the benefits he received,  something that allowed him to worry about school and success instead of how he would pay bills. He began his career as a service specialist with the SSA.​ During this time, his grandmother applied for, and was denied Social Security Disability benefits. After learning more stories like hers, he earned his law degree in 2002 so he could help people just like his beloved grandmother.​ Mr. Downard spent his entire career fighting for people who were unable to work and that same spirit of service continues at Downard today.

Joseph M. Dalton, Jr.

Managing Member & Trustee

Joe was born and raised in Colonie, New York and graduated from Notre Dame- Bishop Gibbons School in Schenectady. He became a “Tennesseean” when he graduated from the University of Tennessee with a Bachelor of Science Degree. He went on to obtain his Master of Science Degree from the University of Miami in Florida , then attended the Nashville School of Law, where he earned his law degree in 1981. Joe is a lifetime member of the Tennessee Trial Lawyers Association, former board member of the Tennessee Trial Lawyers Association and has spent 35 years as a trial lawyer. He has helped people all over Nashville with their Social Security Disability claims since 1984. Joe and David had been dear friends since college and trusted one another both personally and professionally. 

Brandon Chapman

Human Resources Manager

Brandon was born in Asheville, North Carolina, and later moved to Jackson, Tennessee. He graduated from Jackson State Community College with an Associate’s Degree before serving six years as a Combat Engineer in the Tennessee National Guard, including a tour of duty in Iraq. Brandon joined Downard in 2012 and has since become the first professional in the firm to achieve the status of Accredited Disability Representative (ADR), a distinction awarded by the National Association of Disability Representatives and the Social Security Administration. This honor reflects his commitment to rigorous coursework and testing to provide enhanced services for clients. Together with his wife, Karen, who also works in the Jackson office, Brandon enjoys traveling, following their favorite sports teams, playing golf and tennis, and being active in their local church.

Ray Akers

Managing Attorney

Since joining the Downard team in 2016, Ray brings a wealth of legal expertise with a focus on family law and Social Security cases. Ray earned his Bachelor of Arts from Cumberland University and his Juris Doctor from Nashville School of Law, gaining early experience in the Tennessee General Assembly as an intern and honor society inductee. Since being admitted to the Tennessee Bar in 2004, Ray has expanded his practice across state and federal courts, including the Sixth Circuit Court of Appeals. A former Adjunct Faculty Instructor and Supreme Court Rule 31 Listed Mediator, Ray is dedicated to pro bono work and community service. Outside of work, he’s an active member of his church, a local soccer league volunteer, and enjoys time with his three children, especially at their many soccer matches.

Martha Ruehle

Finance Manager

Martha joined Downard & Associates in 2013, bringing over 41 years of diverse legal experience to our team. With expertise spanning social security disability, criminal, personal injury, insurance defense, and family law, Martha has contributed to law firms, Michigan’s Chief Criminal Court Judge, and Vanderbilt Legal Department. Originally from a small town in Northern Michigan, she moved to Tennessee in 2007 and remains active in her community, volunteering at local animal shelters and engaging in area events. Outside of work, Martha enjoys live music, sports, crafting, and exploring Tennessee’s parks and markets. She lives by her mother’s motto: “When things get tough, don’t quit – there is always a way.”

Kelsey Dunkle

State Level Supervisor/Case Manager

Kelsey was born in Columbia, TN and raised in Lewisburg. She recently celebrated her second year with the firm and specializes in disability determination services and serving clients at the initial claim level. What Kelsey loves most about her position is helping clients who come to us feeling helpless, then seeing their cases achieve a positive outcome.

When Kelsey isn’t working, she enjoys spending time with her family, especially her son Jax. If you’re lucky enough to catch Kelsey on the phone when you call, you’ll love her cheery disposition and willingness to help.

Karen K. Chapman

Intake Supervisor

Karen serves as the Intake Department Manager and Senior Paralegal at Downard & Associates, bringing over 15 years of expertise in all phases of the Social Security Disability process. A native of Jackson, Tennessee, Karen graduated from Lambuth University with a Bachelor of Science Degree, where she also played college tennis. Before joining Downard, she gained valuable experience in the legal field and served as Assistant Registrar at Lambuth University. In her spare time, Karen enjoys spending quality moments with her husband, Brandon, who also works at Downard, as they follow their favorite sports teams, travel, and engage in tennis and golf. Both are active members of their local church.

Jodi Biggs

Hearing Supervisor/Case Manager

Jodi was born and raised in Greenbrier, TN. After graduating from Greenbrier High School in December 2009, she joined Downard & Associates in February 2017, initially working in the State Agency Department filing appeals. Over the years, Jodi has gained invaluable experience across all departments, culminating in her promotion to Hearing Department Manager in May 2024. A dedicated community member, Jodi actively supports her daughter’s recreational and school sports teams. In her free time, she loves spending quality moments with her family and caring for her pets.

Mike Jenson

Intake & Document Specialist

Mike graduated from Gallatin High School in 1996 and Vol State in 2001 with an Associates Degree in University Studies. He also attended Middle Tennessee State University and Tennessee State University where he graduated with degrees in History and Political Science.​

Mike specializes in the Social Security Disability intake process and Document Management.

Samantha Gray

Paralegal

Samantha brings a combined 20 years of experience in customer service and case management to our team. A proud White House High alum, Class of ’99, Samantha brings expertise in hearing-level cases and a genuine passion for helping clients navigate the legal process. Known for her positive spirit, Samantha brightens the office with her laughter and dedication to each client’s success.

Katie Norris

Paralegal

Katie joined our team in 2021 as a paralegal for Attorney J. Ray Akers Jr., focusing on hearing-level cases. A 2019 graduate of Volunteer State Community College with an Associate of Applied Science in Paralegal Studies, Katie was recognized with the National Society of Leadership and Success award for her academic dedication. With prior experience in family law, she is committed to assisting clients with compassion and expertise. Outside of work, Katie enjoys camping, reading, and volunteering, with a memorable mission trip to Nicaragua as a highlight of her service efforts.

Kelly Jones

Office Clerk

Kelly serves as the Office Clerk, bringing valuable insight to our clients through her personal experiences. A graduate of Franklin High School, she began her paralegal career at a personal injury law firm in Columbia, Tennessee. After experiencing a life-changing automobile accident in 2007, Kelly understands the challenges that injured clients face, which fuels her passion for helping others achieve positive outcomes. With nine years at Downard, she specializes in personal injury, workers’ compensation, and auto accidents, and manages our monthly client billing. Recently relocating to Alabama to be closer to the water, Kelly cherishes her time with her two grandsons, eagerly anticipating every visit.

Taylor Paxton

Paralegal

A native of Indiana, Taylor was raised in Hendersonville, TN and is proud to call middle Tennessee home. She continues her family’s legacy of rooting for the “underdog” and fighting to get clients the benefits they deserve. Taylor’s strong customer service and management skills are second nature to her, coming from years of watching and learning her family’s business.

When not at work, Taylor enjoys spending time with her family and friends.

Carter Herrick

Reception

A native of Virginia, Carter graduated with a bachelors degree from Virginia Commonwealth University.  With experience in the service industry, she knows the importance of friendly, yet effective communication. She enjoys interacting with our clients and making sure they get the help they need.

Carter enjoys spending time with friends and family and event planning.